Privacy Policy

Last Updated: 15 January 2025

We believe you deserve to know exactly how your information is handled. This isn't just a legal formality – it's about building trust between us. We've written this policy in plain language because transparency matters more than corporate jargon.

Who We Are and What This Policy Covers

yolentriqex operates as a capital allocation advisory service based in the United Kingdom. When you visit our website at yolentriqex.com, reach out through our contact forms, or engage with our educational resources, we collect certain information. This policy explains what we collect, why we need it, and what we do with it.

Our registered address is 67 Endon Rd, Stoke-on-Trent ST6 8NA, United Kingdom. We comply with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take these obligations seriously, not just because the law says so, but because it's the right thing to do.

Information We Collect and How We Get It

Information You Give Us Directly

When you contact us or use our services, you might provide:

  • Your name and contact details (email address, phone number)
  • Information about your business or investment interests
  • Any questions or concerns you share through our contact forms
  • Details you provide when requesting educational resources or consultations

Information We Collect Automatically

Like most websites, we gather technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to understand how people use our platform and where we can improve things. It's aggregated and anonymised wherever possible – we're interested in patterns, not tracking individual users around the web.

Cookies and Similar Technologies

We use cookies – small text files stored on your device. Some are essential for the site to function properly. Others help us understand which content resonates with visitors. You can adjust your browser settings to refuse cookies, though this might limit some features. We don't use intrusive tracking or sell your browsing data to third parties.

How We Use Your Information

We're selective about how we use your data. Everything we collect serves a specific purpose:

  • Responding to your enquiries and providing the services you've requested
  • Improving our website functionality and user experience
  • Sending educational content or updates about our services (only if you've opted in)
  • Maintaining security and preventing fraud or misuse of our platform
  • Complying with legal obligations and regulatory requirements

We will never sell your personal information to third parties. That's not our business model, and it never will be.

Legal Basis for Processing Your Data

Under UK GDPR, we need a lawful reason to process your information. Here's what applies to us:

Processing Activity Legal Basis
Responding to enquiries and providing services Contract performance or steps taken at your request
Improving our website and services Legitimate interests in operating our business effectively
Sending marketing communications Your consent (which you can withdraw anytime)
Complying with financial regulations Legal obligation

Sharing Your Information

We keep your data within our organisation whenever possible. However, there are limited circumstances where we might share it:

  • Service providers who help us operate our website (hosting, analytics, email services) – they're contractually bound to protect your data
  • Professional advisers (lawyers, accountants) when necessary for business operations
  • Law enforcement or regulatory bodies if legally required
  • In the unlikely event of a business sale or merger – but your rights would remain protected

All third parties we work with meet strict data protection standards. We don't hand over your information casually or without proper safeguards in place.

International Data Transfers

Our servers and primary operations are based in the United Kingdom. Some service providers we use might store data outside the UK. When this happens, we ensure appropriate safeguards are in place – typically through standard contractual clauses approved by UK authorities or working with providers in countries with adequate data protection laws.

If you're based outside the UK and contact us, your information may be transferred to and processed in the UK. By using our services, you acknowledge this transfer.

How Long We Keep Your Data

We don't keep information longer than necessary. Here's our approach:

  • Enquiry data: Typically held for 2 years after last contact, unless there's an ongoing relationship
  • Client records: Retained for 7 years after the relationship ends (financial regulations require this)
  • Marketing consent records: Kept until you withdraw consent, then removed within 30 days
  • Website analytics: Aggregated data retained indefinitely, but individual session data deleted after 14 months

When data reaches the end of its retention period, we securely delete or anonymise it. We conduct regular reviews to ensure we're not hoarding unnecessary information.

Your Rights and How to Exercise Them

UK data protection law gives you significant control over your personal information. You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Ask us to correct inaccurate or incomplete information
  • Erasure: Request deletion of your data in certain circumstances
  • Restriction: Ask us to limit how we use your information
  • Portability: Receive your data in a structured, commonly used format
  • Object: Oppose processing based on legitimate interests or for marketing purposes
  • Withdraw consent: Remove permission you previously gave (doesn't affect prior processing)

To exercise any of these rights, email us at info@yolentriqex.com. We'll respond within 30 days. There's no charge unless your request is clearly unfounded or excessive.

If you're not satisfied with how we handle your request or have concerns about our data practices, you can complain to the Information Commissioner's Office (ICO), the UK's data protection authority. Visit ico.org.uk for details.

Security Measures We Take

We implement appropriate technical and organisational measures to protect your information. This includes encrypted connections (SSL/TLS), secure servers, access controls, and regular security assessments. Our team receives data protection training, and we limit internal access to personal data on a need-to-know basis.

No system is completely invulnerable, though. If we experience a data breach that poses a risk to your rights, we'll notify you and the ICO as required by law. We take incidents seriously and continuously work to strengthen our defences.

Children's Privacy

Our services aren't directed at anyone under 18. We don't knowingly collect information from children. If you're a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete it.

Changes to This Policy

We review this privacy policy regularly and update it when necessary. Significant changes will be communicated through our website or directly to you if appropriate. The "Last Updated" date at the top shows when the current version took effect.

We recommend checking this page periodically if you're a regular visitor. Continued use of our services after changes indicates your acceptance of the updated policy.

Third-Party Links

Our website might contain links to external sites. We're not responsible for their privacy practices or content. When you leave our site, we encourage you to read the privacy policies of any third-party platforms you visit. This policy applies only to information collected through yolentriqex.com.

Questions or Concerns?

If anything in this policy is unclear or you have specific questions about how we handle your data, we're here to help.

Email: info@yolentriqex.com

Phone: +44 7984 986229

Post: yolentriqex, 67 Endon Rd, Stoke-on-Trent ST6 8NA, United Kingdom

We aim to respond to all privacy enquiries within 48 hours during business days.